Effective Date: June 30, 2025
At England Web Design, we are committed to delivering high-quality, custom web solutions and excellent customer service. Due to the nature of our work — which involves time, planning, and custom design — we maintain the following refund policy:
Before Work Begins:
A full refund may be issued if no work has started and the request is made within 3 business days of payment.
After Work Begins:
If work has commenced (including research, planning, or design drafts), a partial refund may be issued based on the percentage of work completed at the time of the request.
Completed Projects:
Once a project has been completed and delivered, no refunds will be issued.
Domain registration, hosting, plugins, and third-party services purchased on behalf of the client.
Monthly maintenance or subscription-based services (cancel anytime, but no refunds for unused days).
Rush fees or expedited project add-ons.
If a client chooses to cancel the project, we will assess the stage of completion and issue a fair, partial refund if applicable. All intellectual property developed up to the cancellation point will remain the property of England Web Design until full payment is made.
To request a refund, please contact us in writing at:
📧 info@engwebdesign.com
📍 212 N 2nd Street, Ste 100, Richmond, KY 40475
Please include your name, project details, and reason for the request.
We are committed to resolving any concerns quickly and fairly. If you’re unhappy with any part of the service, please contact us directly — we’re here to help.
England Web Design reserves the right to update this Refund Policy at any time without prior notice.
+1 (270) 605-2722
